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 Post subject: Survey
PostPosted: Mon Aug 21, 2017 2:37 am 
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Has anyone else noticed that photobucket is now asking to complete a survey when you log on? They are asking questions about how well you like the service and how likely you would be to recommend them.

I didn't take the survey. Most of the words I would use to describe their service would not be found in a dictionary!

John :x


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 Post subject: Re: Survey
PostPosted: Mon Aug 21, 2017 11:47 am 
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John,
I haven't logged into Photobucket, and honestly my problem with the company is really on how poorly it performed PRIOR to the change of business model.

But many companies today have such surveys. It is common with cable TV providers, phone companies, etc. In fact, in the business world companies that have a problem with customer service typically are the ones that do offer these surveys as a way of improving their respective problems, and more importantly addressing what might be driving companies away.

I understand the universal anger with Photoshop, but having considered this from a business perspective I can't say Photobucket's strategy is actually a bad one. If anything the company handled it as badly as they could, but the pricing strategy makes sense to me. I could explain in detail - and whenever I've said this I hear "I'm not paying $400 to host photos" to which I agree with Photobucket, find someone else then. Their business model didn't work, the ad revenue wasn't supporting the company and as more and more people like to take pictures of literally everything the company would likely simply go out of business and we'd be exactly where we are now.

Personally, I guess if you are still using the service I'd say take the survey so you can voice your complaints.

Just my two cents.
Peter


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 Post subject: Re: Survey
PostPosted: Mon Aug 21, 2017 1:20 pm 
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Peter_Suciu wrote:
John,
I haven't logged into Photobucket, and honestly my problem with the company is really on how poorly it performed PRIOR to the change of business model.

But many companies today have such surveys. It is common with cable TV providers, phone companies, etc. In fact, in the business world companies that have a problem with customer service typically are the ones that do offer these surveys as a way of improving their respective problems, and more importantly addressing what might be driving companies away.

I understand the universal anger with Photoshop, but having considered this from a business perspective I can't say Photobucket's strategy is actually a bad one. If anything the company handled it as badly as they could, but the pricing strategy makes sense to me. I could explain in detail - and whenever I've said this I hear "I'm not paying $400 to host photos" to which I agree with Photobucket, find someone else then. Their business model didn't work, the ad revenue wasn't supporting the company and as more and more people like to take pictures of literally everything the company would likely simply go out of business and we'd be exactly where we are now.

Personally, I guess if you are still using the service I'd say take the survey so you can voice your complaints.

Just my two cents.
Peter


I no longer use the service photobucket has to offer. I simply had several photos there for use in this forum. Photobucket was always a pain to use; slow, pop-ups, thousands upon thousands of ads, etc, so when they discontinued supporting 3rd party forums I shifted to picorator. I then tried to download my photos from photobucket back to my computer (they are, after all, MINE) they held me for ransom. I can download three or four at a time, but then photobucket locks up.
I do not mind paying for a service, but I do mind being blindsided, after the fact.
Photobucket's problem was, and is, much worse than just a poor business model.
It's more like a poor business ethic.

John [-X


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 Post subject: Re: Survey
PostPosted: Mon Aug 21, 2017 2:11 pm 
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I've always been able to work with PB (yes they are slow and the pop ups a pain), but I figured I better find another site as sooner or later my photos will go west. I'll tried the sites recommend by members here without any luck. Usually resulting in a failure to establish an account. There have a few postings of late that I would have responded to wth photos, but I have simply stopped posting them for a while. I hope to be able to post some in the future, but just haven't had the time to work on it.


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 Post subject: Re: Survey
PostPosted: Mon Aug 21, 2017 2:27 pm 
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I have switched to SmugMug. John you mentioned sizing issues on picorator. SM gets you to choose your size before transferring to the forum. It is done automatically. Pbkt service did suck and is certainly not worth $400 a year even on a good day. i am not bothering to move my pics from Pbkt. They can keep them. Naturally I have everything on my computer.

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